Walter Marshall

Customer Service Representative · Federal student aid accounts Remote

• Handle a steady queue of inbound account calls and resolve balance, disbursement and payment questions myself.
• Research accounts that don’t reconcile, make the corrections under federal regulations and written policy, and document every case so the next person can see what was done and why.
• Explain balances and payments in plain language to borrowers who are worried about money, which keeps calls from turning into escalations.
• Work fully remote against handle-time and quality-assurance targets, handling personally identifiable financial information under federal privacy rules.

Founder · Owner Jacksonville, FL · Remote

• Founded a software company and built its product myself while working full time: a dealer management platform for car, RV, marine, motorcycle and body shop dealers, about 50,000 lines of code.
• Taking it to launch: the iOS and Android apps are in App Store and Google Play review, and I manage the vendor and infrastructure accounts behind it.
• Designed it around how a dealership runs: a seven-stage pipeline with day targets that flags late work on its own.
• Built the access controls a business with customer records needs: about 40 permissions with per-employee overrides, two-factor login, and an audit log that can restore any earlier version of a record.

Mechanic · Ford dealership, Greg’s Auto Body Collision Center On site

• Learned the dealership workflow I later built Dealer Recon Systems around.

Software Engineer · Contract Remote

• Closed an Android security hole that let modified builds pass saved photos off as live camera shots, and designed the interface for Kik X, a full redesign of the app.

• A desktop chess review app I wrote and released for Windows, macOS and Linux. Free, open source, and works offline with no account.